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Certified Facility Manager (CFM)

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2660 STUDENTS

Course Overview

The IFMA Facility Management Learning System was developed to cover the entire facility management body of knowledge. The International Facility Management  Association (IFMA) conducted a global job task analysis (GJTA) to identify the tasks and knowledge that are important for competent performance by    facility managers across the world. As part of that effort, IFMA identified the following core competency areas and described the knowledge and skills required for these competencies:
Developed by IFMA and a team of subject matter experts, the Facility Management Learning System encompasses current knowledge, best practices and trends in facility management, covering all 11 core competencies.

Course Curriculum

Competency 1: Communication
Chapter 1: Communication Fundamentals Details 00:00:00
Chapter 2: Business Communications That Achieve Results Details 00:00:00
Chapter 3: Stakeholder Expectations and Facility Management Communication Plans Details 00:00:00
CFM – Communication 00:15:00
Competency 2 : Emergency Preparedness and Business Continuity
Chapter 1: An Overview of Emergency Preparedness and Business Continuity Details 00:00:00
Chapter 2: Manage Risk Details 00:00:00
Chapter 3: Develop Plans Details 00:00:00
Chapter 4: Train, Test and Drill Details 00:00:00
Chapter 5: Respond, Recover and Learn Details 00:00:00
Chapter 6: Evaluate and Revise Plans Details 00:00:00
Competency 3 : Environmental Stewardship and Sustainability
Chapter 1: Sustainable Facility Management Details 00:00:00
Chapter 2: Aligning Organization Strategy with Sustainability Details 00:00:00
Chapter 3: Measuring and Reporting Sustainability Details 00:00:00
Chapter 4: Focus Areas for Sustainable Facility Management (Input) Details 00:00:00
Chapter 5: Focus Areas for Sustainable Facility Management (Processes) Details 00:00:00
Chapter 6: Focus Areas for Sustainable Facility Management (Output) Details 00:00:00
Competency 4: Finance and Business
Chapter 1: Finance and Business in the Facility Organization Details 00:00:00
Chapter 2: Financial Management of the Facility Organization Details 00:00:00
Chapter 3: Procurement in the Facility Organization Details 00:00:00
Chapter 4: Contracts in the Facility Organization Details 00:00:00
Competency 5: Human Factors
Chapter 1: The Human Factor in the Workplace Details 00:00:00
Chapter 2: Creating a Healthful, Productive Workplace Details 00:00:00
Chapter 3: Creating a Safe and Secure Workplace Details 00:00:00
Chapter 4: Employee Development Details 00:00:00
Chapter 5: Performance Appraisal Details 00:00:00
Chapter 6: Managing for Diversity Details 00:00:00
Competency 6: Leadership and Strategy
Chapter 1: Plan Strategically Details 00:00:00
Chapter 2: Lead and Manage the Facility Organization Details 00:00:00
Chapter 3: Provide Leadership to the Entire Organization Details 00:00:00
Competency 7 : Operations and Maintenance
Chapter 1: Introduction to Operations and Maintenance Details 00:00:00
Chapter 2: Assess Facility Needs Details 00:00:00
Chapter 3: Manage/Oversee Operations and Maintenance of Building Systems and Equipment Details 00:00:00
Chapter 4: Manage/Oversee Occupant Services Details 00:00:00
Chapter 5: Select the Best Resources Details 00:00:00
Chapter 6: Measure Operations and Maintenance Performance Details 00:00:00
Competency 8: Project Management
Chapter 1: Introduction to Project Management Details 00:00:00
Chapter 2: Define Projects Details 00:00:00
Chapter 3: Plan Projects Details 00:00:00
Chapter 4: Manage and Oversee Projects Details 00:00:00
Chapter 5: Close Projects Details 00:00:00
Competency 9: Quality
Chapter 1: Fundamentals in Quality Facility Management Details 00:00:00
Chapter 2: Quality Measures for the Facility Organization Details 00:00:00
Chapter 3: Quality Assessment of Facility Management Services Details 00:00:00
Chapter 4: Improvement of Facility Management Work Processes Details 00:00:00
Chapter 5: Compliance with Codes, Regulations, Policies and Standards Details 00:00:00
Competency 10: Real Estate and Property Management
Chapter 1: Real Estate and Property Management Fundamentals Details 00:00:00
Chapter 2: Develop and Implement a Real Estate Master Plan Details 00:00:00
Chapter 3: Manage Real Estate Assets Details 00:00:00
Chapter 4: Acquisition and Divestiture of Real Estate Details 00:00:00

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